Warranty & Returns
Manufacturer’s Warranty: The use of aftermarket products may void your manufacturer’s warranty. Purchase and use of our products indicate that you are doing so at your sole discretion and Upscale Automotive, Inc. and the Sprinterstore will not be held liable if the manufacturer deems your warranty void.
Warranty Returns: All products carry the manufacturer’s warranties, which vary on a per-product basis. Diesel Power products carry a 3-year replacement warranty on workmanship and or electronic failure. All warranties cover the replacement of a defective product only and do not cover damage caused by the customer. Labor costs or any consequential damages are not covered. Warranty does not cover returns for buyer’s remorse reasons. If you have a warranty return, you must call us at 503-427-2270 prior to sending your product back. Warranty returns are considered on a case-by-case basis and do not include money back if the customer declines a replacement product. Customer is required to pay return shipping, which may be reimbursed depending on circumstances. Insuring your warranty return is recommended. If damage is caused during shipping, the carrier must be notified at the time of accepting delivery and a claim must be filed. The customer must retain the package until the carrier has inspected the damage. If you need a replacement part immediately, you may purchase an identical product from us. We will not ship a replacement part unless payment for the part is collected in advance or a credit from the manufacturer or carrier has been received prior to shipment. Once the credit has been determined or received from the manufacturer, it will be applied to your credit card. The credit from your warranted product can take from 14 to 90 days depending on the manufacturer.
Return Policy: All returns must be initiated within 14 days of the time it was delivered. Begin your Return Authorization Process HERE. Returned products must be in original and resalable condition, with all original documentation, boxes, etc. Returns are subject to a 30% restocking fee. Diesel Power Tuning Modules have a 30-day satisfaction guarantee. That is 30 days from the assumed delivery date. After the 30 days, the Diesel Power Tuning Modules are subject to a 30% restocking fee. If you wish to return a product for any reason you must call us at 503-427-2270 prior to sending your product back. The returned product must be in a re-saleable condition. If an item is returned in used condition, in poor condition or damaged condition, a refund will not be given. The customer will pay for return shipping. Special orders may not be returned unless defective and the only remedy will be a warranty replacement product if deemed so by the manufacturer. The credit from your returned product can take from 14 to 90 days depending on manufacturer.No labor or labor warranty is paid on services or parts purchased.
Canceled Orders: Some items are special order items only. If you cancel your order (at no fault of ours) of a special ordered item, you will be subject to a variable restocking fee up to a maximum of 25% of the cost of the part. Shipping may or may not be reimbursed for this order. Please verify with us before your purchase of a special order item, what is the cancellation policy for said item.