Shipping & Returns

Sprinter Store Return Policy

Commitment to Customer Satisfaction

At Sprinter Store, ensuring a positive customer experience is our top priority. Should you have any questions or concerns, please don't hesitate to reach out to us at 503-427-2270. The following outlines our Return Policy:

Inspecting Shipments for Damage

While our shipments typically arrive in perfect condition, it's essential to inspect your delivery thoroughly for any potential damage upon arrival. Look beyond the external packaging condition and check for hidden damages. Please note that the delivery driver is obligated to wait during your inspection.

If you find any damage, document it on the bill of lading before signing and retain all packing materials. Without this documentation, we cannot process a claim or accept a return for the damaged item.

How to Order Products with LTL Freight Shipping

Order Reservation: Place your order on our website to reserve your item with the manufacturer.

Receiving Your Freight Quote:
Within 2-3 business days, we'll send you a custom freight shipping quote. The quote typically includes two options:

  • A cost-effective shipment to your nearest freight terminal

  • A direct shipment to your address (higher cost)

Note: If you have a loading dock and forklift, direct shipping is priced similarly to terminal shipping. We advise against residential shipping whenever possible.

Selecting Your Shipping Option:
Respond to our freight quote email by selecting your shipping method. We will then invoice you for the LTL freight fee.

Preparing Your Order:
Once the freight invoice is paid, your order will be prepped for shipment within 7–14 business days.

Freight Carrier Pick-up & Delivery:
The LTL carrier will collect your order. Delivery may take up to two weeks depending on your location. You will receive tracking information via email and text.

Typical Process Timeframe: 2–3 weeks (for in-stock items).

Order Cancellation Fees Policy

  • Before Shipping: Minimum 8% cancellation fee.

  • After Shipment: 20–30% cancellation fee depending on the product.

Return Eligibility

You may return an item if it is:

  • Unused

  • In its original condition

  • In original packaging

⛔ Returns are NOT accepted for:
❌ Special-order items
❌ Electrical components
❌ Suspension products
❌ Items returned beyond 30 days of receipt

If 30 days have passed since delivery, a refund or exchange cannot be processed.

Return Conditions for Non-Damaged Items

If returning a non-defective item:

  • You are responsible for all shipping charges (both ways).

  • A restocking fee of up to 30% may apply.

Important: Always contact us first to verify the correct return shipping address. Products shipped to incorrect locations may cause delays in processing.

Refund Process

Upon receiving and inspecting your returned item:

  • You will be notified by email of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 days to your original payment method.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit card company and bank.

  3. If still unresolved, email Customersupport@Sprinterstore.com.

Exchanges for Defective or Damaged Goods

We only replace items if they are defective or damaged.
For exchanges, contact: Customersupport@Sprinterstore.com.
Shipping times for exchanges may vary based on your location.

Responsibility for Return Shipping Costs

If returning non-defective items, you are responsible for:

  • All return shipping costs.

  • Using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt.

International Shipping, Customs, and Import Fees

Important:
Sprinter Store is not responsible for any customs duties, import taxes, brokerage fees, or clearance fees incurred on international shipments. These charges are the responsibility of the customer.
Please verify and prepare for any additional costs with your country's customs authority before placing an international order.

Inaccurate Shipping Details

If incorrect shipping information results in additional re-delivery charges, these costs will be billed to you.

Procedure for Returning Items

❗ Do NOT return any items without prior approval.

Most returns must be sent back to the manufacturer's warehouse.
Steps:

  • Contact us to obtain the correct return address and a Return Materials Authorization (RMA) number.

  • Follow the instructions provided for the return.

For any return-related inquiries, please contact: Customersupport@Sprinterstore.com.

Thank you for choosing Sprinter Store!

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